Trying again on an energizing week at Cisco Reside! Melbourne 2025, I’m impressed by the human connections that empowered the occasion. This yr’s Cisco Reside is a testomony to the highly effective outcomes we create when know-how and folks come along with a standard goal.
Keynote Highlights: Dynamic calls for require a New CX
Cisco Reside! Melbourne was one in every of our standout moments this quarter. Our keynote delivered a transparent message on resilience, simplicity, and quicker time to worth. We unveiled Cisco IQ to clients throughout the area, giving them a primary have a look at how we’re bringing personalised insights, automation, and proactive worth into each interplay.
The response was sturdy, and the suggestions was clear that that is the correct route. Prospects, Companions and Gross sales shared how Cisco IQ addresses their wants. Listed here are a number of the feedback we heard:
“It is a actual differentiator for Cisco. That is actually going to simplify all the pieces.” (Buyer)
“Cisco IQ has the potential to present us time again as a companion to concentrate on the issues that really matter with our clients.” (Cisco Associate)
“When can we get this? It’s going to be an enormous deal for lots of shoppers. You have got our full assist to make IQ profitable!” (Gross sales)
Our imaginative and prescient is straightforward however daring: to ship assist and companies which can be personalised, proactive, and predictive, serving to you keep forward, securely and confidently. The section that includes Rajesh Kumar, CIO of LTI Mindtree, showcased actual buyer influence and the power of our partnership.
We mentioned LTIMindtree’s formidable digital transformation journey, highlighting how Cisco’s built-in method unifying networking, safety, and collaboration for 80,000 staff throughout 700 places, was important. Rajesh shared how Cisco CX and improvements like ThousandEyes and Webex enabled higher resiliency, simplicity, and proactive problem-solving, considerably bettering consumer expertise and IT effectivity.
Taking over Centre Stage and the World of Options
At Centre Stage, the AI benefit was clearly introduced by Sandeep Milar and Bhaskar Jayakrishnan within the session, “The A.I. Benefit: Redefining Providers.”
This yr’s World of Options was essentially the most interactive but, with the Cisco Stand and our Cisco Buyer Expertise space buzzing with vitality. Attendees skilled ten dynamic demos, from digital resilience with ThousandEyes and Cisco XDR to future-proofed workplaces and AI-ready knowledge facilities. The TAC Stand was a hub for deep-dive technical discussions, with clinics and 18 mini-presentations masking all the pieces from Wi-Fi 7 to multi-cloud safety. An inaugural function, the CX Connections Lounge, supplied an area for tailor-made conversations, unique conferences, and interactive discussions with CX consultants.
Studying, Networking, and Celebration
Past the classes, the true spirit of Cisco Reside was felt in each dialog.
Day two kicked off with the CIO Roundtable Breakfast, the place AI-driven change was acknowledged, together with the significance of resilient, people-centric management and targeted know-how adoption. Cisco’s method to constructing digital resilience with Agentic AI and Cisco IQ targeted on delivering worth. The dialog inspired CIOs to stability innovation and human connection.
I met with the Cisco Networking Academy ANZ Dream Crew and shared about my experiences, their careers, the necessity to stay curious, and the right way to nurture their networks. Likewise, remaining adaptable and alert to alternatives in AI, cybersecurity, and the cloud stay basic. We ended the session with questions and celebratory pictures.
On the Delight Occasion, I had an insightful interview with Olympic gold medallist Daniel Kowalski about his journey. We explored inclusion, allyship, and supporting others – drawing parallels between Daniel’s experiences and a welcoming, numerous office. The session impressed attendees to champion authenticity, celebrating Delight alongside Cisco’s clients, companions, and employees.
On the IT Management panel, we agreed that profitable AI transformation facilities round folks, curiosity, adaptability, and the human contact – alongside know-how. Cisco is dedicated to accountable AI, belief, and transparency. An AI-ready tradition empowers groups and retains buyer worth central.
Lastly, the “Catch a Wave with Cisco Buyer Expertise” digital surfboard with the Huge Wave Sweepstakes, added an additional spark of pleasure for all!
Remodeling Cisco Buyer Expertise with AI and Human Experience
To each buyer, companion, and Cisco workforce member, allow us to maintain the dialog going.
Do discover replays and highlights from Cisco Reside Melbourne 2025 within the Cisco Reside On-Demand Library.
See you on the subsequent Cisco Reside!
I’d love to listen to your favourite moments—depart a remark beneath!
