On Monday in Sacramento, the Pacific Coast Affiliation of Public Insurance coverage Adjusters (PCAPIA) convened public adjusters, policyholder advocates, and {industry} professionals on the Hyatt Regency Sacramento for its 2026 Legislative Assembly. The occasion that mixed persevering with training with direct legislative advocacy on the Capitol.
The timing couldn’t have been extra related. Claims-handling points stay entrance and heart throughout California and the West, with many policyholders and their representatives reporting elevated resistance, longer delays, and extra aggressive technical protection positions than in years previous.
One session that significantly stood out targeted on the sensible use of AI instruments and organizational greatest practices for adjusters. The important thing takeaway was not merely whether or not to make use of AI, however tips on how to use it successfully. That begins with mastering prompting, which means studying tips on how to ask the best questions, present the suitable context, and iteratively refine outputs so know-how meaningfully helps declare technique relatively than producing generic filler. With a rising ecosystem of instruments now obtainable, starting from general-purpose platforms to industry-specific functions, document-management programs, and estimating or workflow add-ons, the professionals who will profit most are those that stay curious, take a look at instruments critically, and undertake options that improve documentation, group, and communication whereas preserving confidentiality {and professional} judgment.
Two further training classes addressed property insurance coverage legislation in apply and the evolving realities of complicated, multi-peril claims. Each drew robust viewers engagement, sparked considerate dialogue, and integrated real-world examples that mirrored the protection disputes, scope disagreements, and procedural delays practitioners are encountering daily.
The day concluded with arguably one of the best a part of all, constructing relationships in a collegial setting. PCAPIA hosted a night reception, adopted by Merlin Legislation Group’s Merlin Mingle, offering alternatives for public adjusters, attorneys, and different policyholder advocates to attach. These conversations matter. Sensible options to assert obstacles usually emerge when professionals examine experiences, acknowledge patterns, and determine points that stretch past any single file.
Lastly, Derek Chaiken will comply with up with a separate weblog publish targeted on the legislative parts of Day One and Day Two, together with advocacy priorities, Capitol conferences, and key coverage points impacting public adjusters and the policyholders they serve.
We thank everybody who made it out to the occasion and stay up for seeing much more of you subsequent 12 months!
