On Monday in Sacramento, the Pacific Coast Affiliation of Public Insurance coverage Adjusters (PCAPIA) convened public adjusters, policyholder advocates, and {industry} professionals on the Hyatt Regency Sacramento for its 2026 Legislative Assembly. The occasion that mixed persevering with training with direct legislative advocacy on the Capitol.
The timing couldn’t have been extra related. Claims-handling points stay entrance and heart throughout California and the West, with many policyholders and their representatives reporting elevated resistance, longer delays, and extra aggressive technical protection positions than in years previous.
One session that notably stood out targeted on the sensible use of AI instruments and organizational finest practices for adjusters. The important thing takeaway was not merely whether or not to make use of AI, however learn how to use it successfully. That begins with mastering prompting, which means studying learn how to ask the fitting questions, present the suitable context, and iteratively refine outputs so know-how meaningfully helps declare technique slightly than producing generic filler. With a rising ecosystem of instruments now accessible, starting from general-purpose platforms to industry-specific functions, document-management methods, and estimating or workflow add-ons, the professionals who will profit most are those that stay curious, take a look at instruments critically, and undertake options that improve documentation, group, and communication whereas preserving confidentiality {and professional} judgment.
Two extra training periods addressed property insurance coverage legislation in observe and the evolving realities of advanced, multi-peril claims. Each drew sturdy viewers engagement, sparked considerate dialogue, and included real-world examples that mirrored the protection disputes, scope disagreements, and procedural delays practitioners are encountering day by day.
The day concluded with arguably the perfect a part of all, constructing relationships in a collegial setting. PCAPIA hosted a night reception, adopted by Merlin Regulation Group’s Merlin Mingle, offering alternatives for public adjusters, attorneys, and different policyholder advocates to attach. These conversations matter. Sensible options to assert obstacles typically emerge when professionals evaluate experiences, acknowledge patterns, and establish points that stretch past any single file.
Lastly, Derek Chaiken will observe up with a separate weblog put up targeted on the legislative elements of Day One and Day Two, together with advocacy priorities, Capitol conferences, and key coverage points impacting public adjusters and the policyholders they serve.
We thank everybody who made it out to the occasion and sit up for seeing much more of you subsequent yr!
