Wednesday, April 15, 2026

Report Finds Healthcare Navigation Is at a Crossroads

The third annual version of the 2025 Advantages Sentiment Indexa survey of 120 profit consultants to self-insured employers, finds that almost 30% of consultants advocate healthcare navigation, concierge, or advocacy providers to regulate healthcare prices. However the report findings additionally reveal a want for reporting from distributors that gives clear, actionable insights on ROI.

The 2025 Advantages Sentiment Indexsponsored by Quantum Well being and produced by MedCity Information, reveals that healthcare navigation is considered a priceless software for self-insured employers to reinforce advantages for his or her staff and to handle prices.

The Index additionally highlighted the rising affect of AI. Seventy-two % of consultants mentioned they counsel shoppers on the impression of AI in advantages packages. Thirty-one % mentioned they now advise on AI steadily or more often than not, in contrast with 20% in 2024.

The report additionally highlights rising tendencies from the angle of those profit consultants on GLP-1 drug protection, together with the sorts of circumstances being positioned on protection.

To learn the report, fill within the kind beneath:

Picture: MarioGuti, Getty Pictures

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